MEDCOM
Medical Communications Center

What Is MEDCOM?

MEDCOM is THE MEDical communications center at The Regional Medical Center at Memphis (THE MED). It is the official telecommunications resource center for the Tennessee Department of Public Health and Emergency Medical Services for western Tennessee. Located in THE MED's level one Elvis Presley Memorial Trauma Center, MEDCOM provides ground and air ambulance-to-hospital medical communications. This allows for quality medical care to begin en route to THE MED, often making the difference between life and death.

In addition to western Tennessee, MEDCOM also coordinates medical communications in northern Mississippi and eastern Arkansas. There are approximately 55 ambulances and 20 hospitals within the region.

MEDCOM is staffed 24 hours a day by nine full-time and three part-time EMS (emergency medical service) communicators. Each is a Tennessee-certified Emergency Medical Technician (EMT) with at least two years field or emergency communications experience. All communicators Emergency Medical Dispatch certified, are FAA approved flight followers (or trackers), and three hold National Association of Air Communications Specialist certifications.

MEDCOM interfaces with WREG Channel 3's Doppler Radar system. This allows us to provide instant and accurate weather information to all ground and air ambulances within our service area. Hospital Wing (air ambulance) pilots have access to up-to-date weather on-demand, which aids in the safe transfer of patients...more